Customer Service 0086-13621925935|0086-13632682960
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Excluding Chinese public holidays, we fulfill orders within 24hours.
EXCEPTIONS: for some special orders, to avoiding orders returned, our sales contact with you always before shipping out, pls kindly check your emails for double confirmation, or pls contact with our sales once again when place order. Thanks.
Once an order has been fulfilled and shipped, a confirmation email with the tracking number will be sent to the recipient. Please note some items may ship separately.
Please note all orders must be inspected within fourteen (14) days of delivery. Any missing products or other shipping errors, please kindly contact with us asap. Errors reported after such time will not be honored. No refunds or replacements will be provided. Pls kindly understand, thanks.
Besides, for international orders,
1. The customer agrees to pay any and all customs/VAT charges and is responsible for estimating and covering any VAT, GST, Duty, Tax, handling fees, customs clearance charges and/or other costs associated with the shipment.
2. A damage claim due to shipping must be made within 48 hours of receipt of the international order. VJOYCAR will have our international delivery service investigate. The customer agrees to provide full photographic evidence of damage including photos of all boxes and packaging. A new product will be shipped or a refund provided if and only if our international delivery service determines that the damage was caused during shipment and reimburses VJOYCAR for that damage.
3. Because VJOYCAR checks each international order to ensure that all items have been included in the shipping box, any claim that items are missing or have been stolen in transit will NOT be honored and no refunds or replacement will be provided, regardless of the circumstances.
4. VJOYCAR works with DHL, FEDEX, UPS, 4px ,Yawen etc. shipping is covered over 200 countries. Eg, to United States,
-for orders less than 2KG, we will ship via USPS, which takes 7-10 days to arrive;
-for orders more than 2KG, we will ship via DHL, which takes 3-5 days to arrive.
5. VJOYCAR has international deals and warehouse in most countries, for urgent orders, pls kindly contact with our sales. Thanks.
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